Privacy Policy

This policy is effective as of 5 June 2024.

At The Sweetcraft Space, we respect your privacy and take great care in protecting your personal information that you provide to us though our website https://www.thesweetcraftspace.com and Google Forms. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices. Through these interactions, you, our customers entrust us with your personal information.

Information We Collect

You rely on us to safeguard this information and ensure its responsible collection and use. To do so, we have committed to the following principles:

1. Transparency about how we handle your personal information and our privacy practices

2. The use of your personal information to benefit you and improve your customer experience

3. Protection of your personal information and handle it responsibly.

We also want to be transparent about how you can help manage your privacy and information, so you can make informed decisions so please refer to the terms below.

Scope and application

This policy relates to the customer's personal information collected by The Sweetcraft Space (“The Sweetcraft Space”) in Canada through its website.

In this policy, we describe what personal information we collect; how we use, share and manage it; how you can access, update and/or correct your personal information; the privacy choices available to you; and the specific privacy notices relating to certain programs and services that provide you with more information.

This policy applies to you when you visit our website, sign up to be part of any of our promotion, contests, programs or events, purchase our products or receive our services.

What type of personal information do we collect, and how?

We limit the collection of personal information to what is reasonably required to fulfill the purposes for which it was collected. We collect personal information, as defined in this section, in a variety of ways, including: directly from you, from third parties, through in-store technologies, and when you are interacting with us online. “Personal Information” is any information that identifies you or could be reasonably associated with you and includes, without limitation, your name, email address, home address and phone numbers. Personal Information can be collected directly from you in our store, mail, email, over the telephone or through our website or in any other direct manner or we may receive it from other sources with your consent or if the law requires or permits us to do so. We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

How do we use personal information?

We use your personal information to provide you with our programs, products and services, to manage our business operations, to communicate offers and information we think might interest you, to generally improve your customer experience with us, and as permitted or required by law.

How do we share personal information?

We may share your personal information within company, with other third parties (companies with which we provide programs, products or services; third party service providers for the purpose of enabling them to provide their services; etc) or as permitted by Canadian law for the purposes described in this policy and in accordance with applicable law. The third parties may have their own privacy policies and terms and conditions, which will govern their use of your personal information. If applicable, you will be informed at the onset, upon signing up for the relevant program/service of the third party arrangement so you can review the privacy policy(ies) that apply. Canadian law permits or sometimes requires the use, sharing or disclosure of personal info without consent in some specific circumstances (ie. When investigating/preventing suspected or actual illegal activities, including but not limited to fraud). If this happens, we will only share the personal information that is reasonably required to fulfill that purpose. We do not sell your personal information to any organization or person; the only exception to this would be if we sell or transfer any part of our business. Other than the purposes listed herein, we may, with your implied or express consent, share or disclose your personal information outside of our company, in accordance with applicable law.

5. How do we manage consent?

By subscribing to our programs, products and services and/or submitting information to us in connection with using our programs, products and services, you are providing your consent to the collection, use and disclosure of personal information as set out in this policy. In some cases, your consent may be “implied” i.e. your permission is assumed based on your action or inaction at the point of collection, use or sharing of your personal information. Your consent can be withdrawn at any time, except in limited circumstances, including legal or regulatory requirements or as a result of your contractual obligations with us. If you choose not to provide us with certain personal information or if you withdraw your consent if applicable, we may not be able to offer you the programs, services, events or information that you requested or could be otherwise offered to you.

6. How do I change my privacy choices?

We want you to clearly understand your choices and make informed decisions about your privacy options. There are several options available for you to manage your privacy preferences, including, for example: contacting us directly, changing your browser settings on your device, and/or, where available, using third party unsubscribe functionality.

7. How do we protect and store personal information?

We take the security of your personal information very seriously and are committed to protecting your privacy by using a combination of administrative, physical, and technical safeguards. These measures include multi-factor authentication (a method of confirming your identity by using more than one way to authenticate you, such as asking for your password and a code that is sent to your email address or phone number), encryption (which is the process of obscuring your information in order to make it unreadable without the use of a code or a key) an logging and monitoring (which is the process of tracking, recording and monitoring activity related to the access and or use of your account and personal information). We store your personal information, in Canada, for as long as it is necessary to provide you with our programs, products, and services and for a reasonable time thereafter, or as permitted or required by law.

How do I request access to my personal information?

Under Canadian privacy law, you have the right to access the personal information we hold about you, subject to any legal restrictions. Upon request, we will provide you with access to your personal information within a reasonable timeframe, in compliance with applicable laws. It is your responsibility to provide accurate, correct and complete information. If you notice any errors in your personal information or need to update it, please access and update/correct your personal information by logging into your account and make the necessary updates to your profile information and your preferences. For personal information that is not readily available through your account, please contact us by email at thesweetcraftspace@gmail.com or by phone at (437) 688-3521.

9. How do I know if there are changes to the privacy policy?

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Who do I contact with privacy questions?

If you have any questions about how we handle your personal information, please contact us by email at thesweetcraftspace@gmail.com or by phone at (437) 688-3521.